Office Policies

 

Business Hours

Lester Law maintains business hours Monday through Thursday from 9 am – 5 pm and Friday from 9 am – 3 pm. Lester Law will be closed in observance of all national and court holidays.

 

Appointments

Meetings with Lester Law are by appointment only.

Please arrive on time to your scheduled appointment. Late arrivals may need to be rescheduled for another day.

While things understandably come up, clients must provide at least 4 hours advance notice to change or cancel an appointment.

Clients will receive one free appointment missed without providing advanced notice. Afterwards, any additional appointment missed without providing advanced notice will result in a fee of $50 charged to the client.

 

Client Communication

Lester Law uses the following methods to communicate directly with clients: phone, text, email, secure messaging, US mail, and voicemail. We work to make communication as convenient as possible for each client. As such, Lester Law strives to respond to all client communication by the end of the next business day.

It is important to note that while client communication may be responded to by the end of the next business day, all questions may not be answered within that time, especially if some research is required.

Clients can contact Lester Law outside normal business hours by sending an email or leaving a voicemail. Should an emergency arise outside of normal business hours, clients can contact Lester Law by leaving a high priority voicemail, an urgent email, or by texting the business number.

Although every effort is made to ensure electronic privacy, Lester Law suggests that clients not send any questions that may be sensitive or confidential through email.

This communication policy applies only to those who have retained the services of Lester Law. Communications of prospective clients and those making general inquiries should expect to be contacted within a week.

 

Communication with Unrepresented Opposing Party

Lester Law only communicates with an unrepresented opposing party by email.

Lester Law will not speak to an unrepresented opposing party by phone.

 

Paperless Office and Online File Access

Lester Law strives to be a paperless office as much as possible. The firm stores electronic files on a variety of platforms, including on third-party cloud-based servers. In being represented by Lester Law, a client consents to the firm’s use of these services for document storage and management.

Clients will have 24-hour secure online access to their individual case files. Clients are free to print documents as desired.

 

Billing and Payments

Lester Law sends all invoices electronically.

Lester Law accepts checks; Visa, MasterCard, and Discover credit cards; and money orders. CASH IS NEVER ACCEPTED.

 

Security

Lester Law holds its clients’ security in utmost importance. We use software that takes all steps reasonably necessary to ensure that the data is treated securely. Case information is stored on secure servers within the United States. Any payment transactions will be encrypted using SSL technology.

Clients are responsible for keeping their account information private and confidential. Passwords should not be shared with anyone.